Privacy Policy

1. Who We Are

Pastel Pixel Prints is a small 3D printing shop. When we refer to "we", "us", or "our" in this policy, we mean Pastel Pixel Prints. You can contact us at hello@pastelpixelprints.uk.

2. What Information We Collect

We collect the following information when you place an order or interact with our site:

• Order information — your name, email address, and shipping address when you complete a purchase.
• Payment information — handled entirely by Stripe. We never see or store your card details.
• Cart data — stored locally in your browser (localStorage) and never sent to our servers unless you proceed to checkout.
• Usage data — basic analytics such as pages visited, collected via Vercel's infrastructure.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send you order confirmation and shipping updates
• Respond to your enquiries and customer service requests
• Improve our website and product offerings

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

We use the following trusted third-party services to operate our shop:

• Stripe — payment processing. Your payment data is subject to Stripe's Privacy Policy.
• Supabase — secure database storage for orders and products.
• Cloudinary — image hosting for product photos.
• Vercel — website hosting and deployment.

5. Cookies & Local Storage

Our site uses browser localStorage to save your shopping cart between visits. This data stays on your device and is not transmitted to our servers unless you proceed to checkout.

We use session cookies for authentication purposes (admin panel only). No third-party tracking or advertising cookies are used on this site.

6. Data Retention

Order information is retained for as long as necessary to fulfil legal and accounting obligations (typically 7 years in the UK). You may request deletion of your personal data at any time by contacting us at hello@pastelpixelprints.uk.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict our processing of your data
• Data portability

To exercise any of these rights, please email us at hello@pastelpixelprints.uk.

8. Security

We take reasonable steps to protect your personal information. All data is transmitted over HTTPS. Payment processing is handled by Stripe, which is PCI-DSS compliant. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at hello@pastelpixelprints.uk.